Privacy Policy
How we collect, use, and protect your personal information
Last Updated: November 28, 2025
Introduction
Peshawar Development Authority (PDA) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through various channels.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
- Name, email address, phone number, and postal address
- National Identity Card (NIC) numbers for official transactions
- Property details and ownership information
- Business registration details and tax information
Technical Information
- IP address, browser type, and operating system
- Website usage patterns and page views
- Device information and screen resolution
- Cookies and similar tracking technologies
How We Use Your Information
Service Provision
- • Processing applications and requests
- • Issuing permits and certificates
- • Managing property registrations
- • Providing customer support
Communication
- • Sending important notifications
- • Updates on application status
- • Public announcements
- • Emergency alerts
Analytics
- • Improving website performance
- • Understanding user behavior
- • Enhancing service quality
- • Planning future developments
Legal Compliance
- • Meeting regulatory requirements
- • Preventing fraud and misuse
- • Maintaining accurate records
- • Supporting legal proceedings
Information Sharing and Disclosure
Important Notice
We do not sell, trade, or rent your personal information to third parties for commercial purposes. Information sharing is limited to specific circumstances outlined below.
Government Agencies
Information may be shared with relevant government departments, regulatory bodies, and law enforcement agencies as required by law.
Service Providers
Third-party service providers who assist in website maintenance, data processing, and technical support under strict confidentiality agreements.
Legal Requirements
When required by law, court order, or legal process, or to protect the rights, property, or safety of PDA, our users, or the public.
Data Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
Access & Correction
You have the right to access your personal information and request corrections to any inaccurate or incomplete data.
Data Deletion
Request deletion of your personal information, subject to legal and regulatory retention requirements.
Data Portability
Request a copy of your personal information in a structured, commonly used format where technically feasible.
Opt-out
Opt-out of non-essential communications and marketing materials while continuing to receive important service notifications.
Contact Us
Privacy Questions or Concerns?
Phone
091-9217026
info.pda@kp.gov.pk
Address
Peshawar Development Authority
Khyber Pakhtunkhwa, Pakistan
Office Hours
Mon - Fri: 9:00 AM - 5:00 PM
For privacy-related inquiries, please allow 5-7 business days for a response. For urgent matters, please call our main office number.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. Your continued use of our services after such changes constitutes acceptance of the updated policy.